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Install osTicket in your Ubuntu

Hello Readers!!

Today we are going to know how to install & run osTicket , a open source(commercial too) Ticket management tool in your Ubuntu(Linux too).

Step 1: Open your terminal and run these below commands one after one.

sudo -i
aptitude install apache2 php5 libapache2-mod-php5 php5-imap
aptitude install mysql-server mysql-client php5-mysql
aptitude install phpmyadmin
aptitude install unzip
 php5enmod imap && sudo service apache2 restart

Those above commands will install Apache2,MySQL server,PHP, unzip software. If you dont aptitude installed you can install or instead you may use apt-get,yum similar tools.

Step 2: After installing , download osTicket from OS_Ticket_Download  and save it.

Step 3: Then Open your terminal and paste these commands one after one in your terminal

 mkdir /var/www/osticket
 mv  <here_path_to_OS_ticket> /var/www/osticket/
 unzip <here_path_to_OS_ticket>

Step 4: Next change your directory to extracted osticket and then do following steps.

 mv /uploads/* /var/www/osticket/

Step 5: Now rename ost-config.sample.php to ost-config.php with

 /var/www/osticket/include/ost-config.sample.php /var/www/osticket/include/ost-config.php

Then

Step 6: Now change permissions to global equal mode to ost-config.php with

chmod 777 /var/www/osticket/include/ost-config.php

Step 7: Then type as ifconfig to find your IP and then open your browser

http://<IP_here>/osticket/setup

From there you can follow remaining instructions with clicking at continue button.



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